Frequently asked questions
Answers about the platform, orders, and your account.
Bulkoon is a digital wholesale platform that connects manufacturers, suppliers, and buyers in the footwear industry.
Shoe manufacturers and retail stores are eligible to become members.
Membership is free of charge.
After registering as a member, you can browse the products and place an order directly with the supplier.
Yes, each supplier sets their own minimum order quantity.
Payments are securely processed through the platform. Customers have the option to pay via bank transfer/EFT according to their preference, or choose payment plans with up to 6 months installment without any interest.
Orders are typically delivered within 1 to 5 business days. Delivery times may vary depending on the manufacturer and the location of the buyers' city or district.
You can return products within 8 days after purchase. The following conditions must be met for the return process: The product must be in its original box and delivered together with its accessories, manuals, and packaging (box and carton). The product's invoice or payment slip (if paid by credit card) must be included with the return. All gifts provided with the product must be returned complete and in perfect condition.
Bulkoon protects its users by maintaining the highest level of secure shopping infrastructure. Payment systems are provided in compliance with the regulations of the Banking Regulation and Supervision Agency (BDDK), and our platform is registered and approved through the Electronic Commerce Information System (ETBİS). Additionally, seller verification processes are implemented to ensure a safe trading environment.
After creating a seller account, you can easily upload your products through the panel. Additionally, during the first month, our team provides free support for your product uploading processes.
Your application will be approved within a maximum of 1 hour.
Yes, you can create orders from different suppliers simultaneously.
No, prices may vary depending on the suppliers and can be updated according to promotions.
Yes, many suppliers offer special pricing for high-volume orders.
The shipping cost is jointly covered by the manufacturer and Bulkoon.
You can track your orders in real-time through your account. Additionally, detailed information regarding the status of your order will be sent to you via WhatsApp and email.
No, sellers are carefully vetted before being allowed onto the platform. Additionally, products are inspected weekly, and the packages you receive are delivered with Bulkoon-approved labels (stickers) to ensure authenticity.
Yes, users can evaluate and rate sellers after making a purchase.
The stock status is indicated on the product page. Products that are out of stock are closed for orders and are not offered on our website.
Yes, an invoice is issued by the supplier for all purchases and is sent to you digitally via email.
No, orders can only be delivered via the contracted courier service or picked up from the Bulkoon office.
If your order cannot be delivered, the shipping company will notify you. In this case, you can pick up your package from the contracted shipping branch or from the Bulkoon office. To receive your delivery, simply use your shipping tracking number.
If you detect any damage in the product upon delivery, you can directly contact Bulkoon and submit a return request.
Yes, we stand behind our products. In case of any issues, damages, or errors, we offer the possibility of returns or exchanges and prioritize the satisfaction of our customers.
Yes, that is correct. All products listed on our website are available in ready stock; there is no imaginary stock or pending orders (pre-orders). This means that when you place an order, the product can be supplied immediately.