Return and Withdrawal Policy
RETURN AND WITHDRAWAL POLICY
GENERAL PRINCIPLE AND PARTIES' STATUS
The Bulkoon platform ("Platform") is a B2B (Business to Business) platform connecting suppliers with business status ("Seller") and customers with business status ("Buyer"). All parties (seller and buyer) hold the status of "merchant" under the Turkish Commercial Code (TTK), and the transactions are of a "commercial nature." Accordingly, the "right of withdrawal without reason" (14-day return right) regulated under Law No. 6502 on the Protection of Consumers does not apply to transactions made through this platform under any circumstances. Every member purchasing a product is deemed to have accepted the terms in this notice in advance.
RETURN CONDITIONS, DEFECT NOTIFICATION, AND EXCLUDED PRODUCTS
2.1. All transactions conducted through the platform are commercial sales under the Turkish Commercial Code No. 6102 ("TTK"). Accordingly, the Buyer acknowledges and declares that they do not have the right of withdrawal without reason as regulated by Law No. 6502 on the Protection of Consumers; returns are only possible in the limited cases specified in this article and through defect notification within the scope of TTK Article 23.
2.2. Return requests will be considered only if the product's original packaging is intact and the product retains its resalable condition, and only under the following circumstances:
Defective Product: The product is broken, damaged, incomplete at the time of delivery, or does not possess the qualities promised in the product description.
Wrong Product: A product different in quality or quantity from the Buyer's order has been sent by the Seller.
2.3. The Buyer is obliged to notify the Platform or provide written notice specifying the product/service and reason for return within 2 (two) days for defects clearly visible at delivery and within 8 (eight) days for hidden defects discovered after inspection following delivery. These periods are peremptory, and if missed, the product is deemed accepted as is without recourse by the parties.
2.4. The following types of products cannot be returned under any circumstances unless defective:
Custom Production/Modification: Products specially produced, prepared, or modified according to the Buyer's commercial needs.
Hygiene and Health: Products that are not suitable for return for health or hygiene reasons once the packaging is opened.
Non-Returnable Due to Nature: Single-use products, goods at risk of expiration, or those likely to spoil quickly.
2.5. In justified return cases, shipping costs are borne by the Seller. All additional costs arising from notifications not made within the deadline or incorrect return shipments are borne by the Buyer.
RETURN PROCEDURE AND FINANCIAL PROVISIONS
3.1. Cash Returns: For approved returns, the return process will be completed within 15 business days after the product reaches and is inspected by the Seller. Operational fees (bank commission, shipping, courier, etc.) will be deducted from the refund amount.
3.2. Foreign Currency: Refunds are made based on the Turkish Lira (TRY) amount collected at the time of purchase; exchange rate difference claims are not accepted.
3.3. Credit Card and Installments: Bank commissions charged on credit card transactions and promotional points are non-refundable.
REJECTION OF RETURN REQUESTS AND WITHDRAWAL
4.1. Return requests will be rejected in the following cases:
The product is damaged due to the Buyer's fault (usage error, etc.) after delivery.
The return procedure is initiated without approval or with incomplete documents.
The Buyer has multiple abusive return requests within the last 1 (one) year.
4.2. The Buyer has the right to withdraw from their return request until the return is completed.
DISPUTES AND COMPETENT COURT
Turkish Law shall apply to disputes arising from this policy, and the Istanbul (Çağlayan) Courts and Enforcement Offices shall have jurisdiction.
POLICY CHANGES AND EFFECTIVENESS
6.1. Bulkoon reserves the right to unilaterally change this Return and Withdrawal Policy at any time due to commercial strategies, changes in legal regulations, or operational needs.
6.2. Changes take effect on the date they are published on the platform. Significant changes may be notified to users via their registered email addresses or announced through the user panel.
6.3. Users continuing to use the platform or place orders after the publication of changes are deemed to have accepted the updated policy.
6.4. Policy changes generally apply to orders placed after the effective date of the change; previous transactions remain subject to the former provisions within the scope of acquired rights.