Frequently asked questions
Answers about the platform, orders, and your account.
Orders are typically delivered within 1 to 5 business days. Delivery times may vary depending on the manufacturer and the location of the buyers' city or district.
The shipping cost is jointly covered by the manufacturer and Bulkoon.
No, orders can only be delivered via the contracted courier service or picked up from the Bulkoon office.
If your order cannot be delivered, the shipping company will notify you. In this case, you can pick up your package from the contracted shipping branch or from the Bulkoon office. To receive your delivery, simply use your shipping tracking number.