Who covers the shipping cost?

The shipping cost is jointly covered by the manufacturer and Bulkoon.

Can I pick up the shipment from the branch?

No, orders can only be delivered via our contracted shipping service or picked up from the Bulkoon office.

I received a message stating that delivery was attempted but I could not be reached. How can I receive my shipment?

When your order cannot be delivered, the shipping company will inform you. In this case, you can collect your package from the designated shipping branch or from the Bulkoon office. You only need to use your shipping tracking number for the delivery.

Frequently asked questions

Answers about the platform, orders, and your account.

Orders are typically delivered within 1 to 5 business days. The delivery time may vary depending on the manufacturer and the city/district where the buyers are located.